Simple & Straightforward
How It Works
Plant Your Seeds
Follow our step-by-step germination guide to give your seeds the best possible start. We recommend the paper towel method or direct soil planting for optimal results.
Read Our Germination Guide →If Seeds Don't Sprout
Contact our support team within 90 days of your purchase. Simply send us a quick photo showing the ungerminated seeds — that's all we need.
Contact Support →We Replace Them
We'll send you replacement seeds free of charge. No lengthy claim forms, no hoops to jump through, no questions asked. Just fresh seeds to your door.
Full Coverage
What's Covered
Our germination guarantee is one of the most comprehensive in the industry. No fine print, no catch — just a genuine commitment to your success as a grower.
- ✓All seed types — feminized, autoflower, regular, and CBD
- ✓Every strain in our catalogue, from every breeder
- ✓Worldwide orders — no matter where you are
- ✓Seeds purchased directly from dssgenetics.com
- ✓Up to 90 days after your order date
- ✓Full replacement value — matching strain and pack size
90 Days
Claim Window
You have a full 90 days from your order date to try germination and submit a claim. That's 3x longer than most competitors offer — because we know life happens and growing doesn't always follow a schedule.
24h
Claim Review
Free
Replacement Shipping
1 Photo
All We Need
100%
Seeds Covered
Common Questions
Frequently Asked Questions
How long do I have to make a claim?
You have 90 days from your order date to submit a germination guarantee claim. This gives you plenty of time to attempt germination and reach out if anything goes wrong.
What do I need to provide for a claim?
Just a photo of the ungerminated seeds and your order number. That's it. We don't require video evidence, detailed grow logs, or lengthy explanations — we trust our customers.
How quickly will I receive my replacement seeds?
Once your claim is approved (typically within 24 hours), we ship your replacement seeds using the same shipping method as your original order. Most replacements arrive within 5-10 business days.
Does the guarantee cover seeds that sprouted but died later?
Our guarantee covers germination specifically — meaning seeds that fail to crack open and produce a taproot. Seedlings that sprout but die due to environmental factors (overwatering, light burn, pests, etc.) are not covered, but our support team is always happy to help troubleshoot.
Is there a limit on how many seeds I can claim?
The guarantee covers every seed in your order. If an entire pack fails to germinate, we'll replace the entire pack. We stand behind the quality of every seed we sell — no caps, no limits.
Ready to Grow?
Every seed in our store is backed by our 100% germination guarantee. Browse our collection and grow with confidence.
Shop All Strains →